1. Introduction
Welcome to QuickAlpha (“Company”, “we”, “our”, “us”). This Refund Policy (“Policy”) outlines the terms and conditions under which refunds are provided for purchases made through our website located at https://qalpha.app (“Website”) and any associated services (“Services”). By making a purchase, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please do not proceed with your purchase.
2. Eligibility for Refunds
Refunds are available under the following circumstances:
- Duplicate Purchases: In cases where a duplicate purchase was made unintentionally, a refund may be granted.
- Unauthorized Transactions: If you believe a transaction was made without your authorization, contact us immediately for a resolution.
- Technical Issues: If you encounter significant technical problems that prevent you from using the Services as intended, you may be eligible for a refund.
Non-Refundable Situations
- Change of Mind: Refunds will not be provided for services rendered satisfactorily if you simply change your mind.
- Partial Usage: If you have partially used the Services, refunds will not be available.
- Third-Party Services: Payments made to third-party service providers through our platform are subject to their own refund policies.
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Reach out to our support team at quickalphatech@gmail.com with the subject line “Refund Request.”
- Provide Details: Include your account information, order number, date of purchase, and a detailed explanation of the reason for your refund request.
- Review Period: Our team will review your request within 14 business days and notify you of the approval or denial of your refund.
- Approval and Processing: If approved, the refund will be processed using the original payment method within 21 business days. You will receive a confirmation email once the refund is initiated.
4. Timeframe for Refund Requests
- Standard Refunds: Requests must be submitted within 14 days from the date of purchase.
- Exceptional Cases: In certain circumstances, we may consider refund requests made after the standard period. These will be evaluated on a case-by-case basis.
5. Refund Method
Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed upon. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
6. Partial Refunds
You won’t be eligible for any partial refund
7. Cancellation of Services
You may cancel your subscription or service at any time. Cancellation does not automatically entitle you to a refund unless specified in this Policy.
8. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. It is your responsibility to review the Policy periodically for any updates or changes.
9. Contact Us
If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us:
Email: quickalphatech@gmail.com
